Shipping & Returns

IN-STORE PICKUPS You can order on the website for pickup in the store...just choose "Store Pickup" as your shipping preference. We prefer to get your order the day before pickup, but we can normally have an order ready within a 3 to 4 hours if we know you're coming to pick it up the same day. Please do give us a call to verify we have your order, as sometimes we don't have the opportunity to check the web order system if the store is really busy.

****Please be aware, you'll probably be disappointed if you make an order during one of our busiest times--like Friday afternoon or anytime Saturday or Sunday--and expect to pick it up in less than 2 hours. Again, please call after you make your order and let us know your expectations. We'll do our best to meet them.***

SHIPMENTS Orders of in-stock products normally ship within 24 hours (except weekends). Orders including non-stocked items normally ship 2-4 business days from the date of your order, depending on availability. We'll contact you if something in your order is out of stock. You can always check the status of your order by logging into your account and going to My Account

PRODUCT PICKUP POINTS (PPP)

***WE MUST RECEIVE YOUR ORDER BEFORE 4 PM THE DAY BEFORE THE SCHEDULED DELIVERY DAY***

We do two scheduled runs around the Portland metro area each week. The schedule and locations are below. Look for "Big Red", our 3/4-ton Dodge RAM 4-wheel drive pickup that's, well, big and red.

COST: Order total $100 or greater - PPP delivery is free. Order under $100 - PPP delivery cost is $5.

***DID WE MENTION: WE MUST RECEIVE YOUR ORDER BEFORE 4 PM THE DAY BEFORE THE SCHEDULED DELIVERY DAY!***
Northern Route--Wednesday Southern Route--Thursday
PlaceApprox TimePlaceApprox Time
BJ's, Jantzen Beach, close to the street10:35 AMPetsMart, Tualatin, across from front door, halfway across parking lot10:35 AM
Walmart, Wood Village, northeast corner of the parking lot12:45 PMOregon City Shopping Center, near ATM11:15 AM
Kohls, Sunnyside, across parking lot near ATM11:50 AM
Hopworks (Powell), back parking lot12:30 PM
Racoon Lodge, left in parking lot (as you turn in) and near road1:10 PM
Please allow +/- 15 minutes on the above scheduled times to allow for traffic, weather, etc. If we still don't show, please give us a call at 971-222-3434...if we don't answer, please leave a message, including the number at which we can call you back.

HOME DELIVERY
We offer home delivery in the Portland Metro area. You can select Home Delivery from the Shipping Methods page during checkout. If the Home Delivery option doesn't appear, then that means your zip code is outside of the area to which we deliver...sorry. Please select another option.

COST: Orders of $200 or more - FREE; orders of at least $100 but less than $200 - $10; orders under $100 - $15

We'll contact you to arrange a convenient day and time to deliver your order.

RETURNS
In-Store and Local Web Purchases: If you bought it from us at the shop or over the web, but you're local to the Portland metro area, and you don't like it, it doesn't work as advertised or it just isn't what you wanted, bring it back, and we'll take care of you. We do prefer that you have your receipt.

Shipped Web Purchases: If you bought the item from us, and we shipped it to you, and you want to return it because you don't like it or it just isn't what you wanted, shoot us an e-mail or give us a call and tell us you're sending the item back. The bad news is you'll be responsible for the return shipping. If, however, we ship you something that is broken or defective, we'll pay for the return shipment and replace the item or give you a credit...your choice. Again, please shoot us an e-mail or give us a call and let us know what's going on.
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